Help & Information

Find Answers to Your Questions Below!

If you don't find the answer you were hoping for, please Contact Us! We're happy to answer any question and assist you in any phase of your storage rental.

General Storage Questions:

What is self storage?

• Self storage is a service that lets you rent a secure space to store your belongings, typically month-to-month. Units come in different sizes and may offer climate control for sensitive items.

What is the StoreEase Difference?

• StoreEase combines advanced smart technology with remotely located Virtual Managers® to give you faster move-ins, convenient access hours, and a more secure, convenient storage experience.

What is the 2 Minute Move-In®?

• It’s our fast, contactless rental process. Using the StoreEase virtual counter, you can choose a unit, sign your lease, and access your storage space in about two minutes.

What are Virtual Managers®?

• Virtual Managers® are live, highly trained storage professionals available through our on-site virtual counter. They greet you when you arrive and can help with rentals, payments, or questions.

Storage Access:

Are storage units open 24 hours?

• StoreEase units are not open 24/7, but most of our facilities offer extended access hours—typically from 5:00 AM to 10:00 PM—to accommodate a wide range of schedules.

Can I access my storage unit after hours?

• Many of our facilities provide early morning and late evening entry, usually between 5 AM and 10 PM. This flexible schedule allows you to visit your unit outside of traditional business hours.

Do storage units have electricity or outlets?

• Most storage units do not include electrical outlets for safety reasons. A few facilities may offer powered units, but please contact one of our virtual managers for assistance.

Unit Sizes & What Fits:

What size storage unit do I need?

The size depends on how much you’re storing:

1. 5x5: small items, boxes, seasonal décor
2. 5x10: studio apartment, mattress + furniture
3. 10x10: one-bedroom apartment
4. 10x15: two-bedroom apartment
5. 10x20: three-bedroom house or vehicle, but we welcome you to try our convenient online size guide for a more accurate fit.

How big is a 5x5 storage unit?

• A 5x5 unit is about the size of a small closet. It fits a dresser, small mattress set, and a few boxes.

How big is a 10x10 storage unit?

• A 10x10 unit is the size of a small bedroom. It fits the contents of a one-bedroom apartment, including major appliances.

What can fit in a 5x5 storage unit?

• Small furniture, 10–15 boxes, sports gear, or seasonal items.

Costs & Pricing:

How much does a storage unit cost?

• Storage unit rates typically range from $25 to $250 per month. Pricing depends on the unit size, location, and availability, and may vary during special promotions. For the most accurate rates in your area, search your city or ZIP code on our StoreEase homepage.

How much does a 10x10 storage unit cost per month?

• A 10x10 storage unit typically costs between $46 and $199 per month, depending on location, availability, and whether you choose climate control.

Do storage unit prices increase?

• Yes, storage facilities may adjust rental rates from time to time based on demand and operating costs. You can always view current pricing by searching your location on our homepage or contacting one of our virtual managers.

Climate Control:

What is climate-controlled storage?

• Climate-controlled storage maintains steady temperature and humidity to protect sensitive items like wood furniture, electronics, photos, and documents.

Do I need climate-controlled storage?

• If you’re storing furniture, electronics, artwork, or items long-term, climate control is recommended. For short-term or outdoor items, a standard unit may be fine

What can I store in a non-climate-controlled unit?

• Tools, outdoor equipment, holiday décor, and other durable items that aren’t sensitive to temperature swings.

Security:

Are storage units secure?

• Yes. StoreEase facilities use features like 24/7 surveillance, gated entry, smart locks, and on-site monitoring.

How secure are StoreEase storage units?

• Security is a top priority at StoreEase. Our facilities are equipped with smart access control to your units and 24/7 video surveillance to help protect your belongings. Many of our locations also offer additional security features, which you can view on each facility’s detail page when you search your city or zip code.

Vehicle, Boat & RV Storage:

Can you store a car in a storage unit?

• Yes, while there may be additional requirements to store a vehicle, many storage units can accommodate cars. A 10x20 unit is usually large enough for most vehicles. To learn more on boat, car & RV storage, read here.

What size storage unit for a car?

• A 10x20 fits most cars. Larger trucks or SUVs may need a 10x30. Please feel free to reach out to our Virtual Managers to find the right fit for you.

How do I prepare my car for long-term storage?

• Best practices for storing a vehicle includes, but is not limited to, the following:

1. Wash and wax the exterior
2. Change the oil and top off fluids
3. Disconnect or trickle charge the battery
4. Inflate tires properly
5. Cover the vehicle to protect from dust

How much does boat/ RV & car storage cost?

• Pricing varies depending on the type of vehicle and availability at each facility. To view current rates and options, visit our homepage and search for a location near you.

Insurance & Rules:

Does renters insurance or homeowners insurance cover storage units?

• Homeowners and/ or renters insurance can cover storage; however, it will depend on your policy. StoreEase requires all customers to have insurance coverage for their stored items, which can either be purchased during the rental process through our approved provider or satisfied by providing proof of an existing policy that meets our requirements.

What can you not store in a storage units?

• Prohibited items typically include:

1. Food or perishables
2. Hazardous materials
3. Firearms or explosives
4. Stolen goods
5. Unregistered vehicles
6. Cash or irreplaceable valuables

Storage Tips:

How to store furniture in a storage unit?

• The process of storing furniture can vary depending on materials, length of storage, and personal preference. However, here are some best practice tips:

1. Clean and cover items
2. Disassemble large pieces
3. Use protective padding
4. Place heavier items on the bottom

How to store clothes in a storage unit?

• Clothing storage methods can vary depending on fabric type and storage length. Here are some best practice tips:

1. Use plastic bins instead of cardboard
2. Store hanging clothes in garment bags
3. Add cedar blocks or moisture absorbers

How to store books in a storage unit?

• Books are sensitive to humidity and temperature changes. Here are some best practice tips for storage

1. Pack upright in small boxes
2. Use acid-free paper
3. Keep off the floor and in climate control